The Process Communication Model
Reach yourself and others with PCM
We all want to shape our lives positively and enjoy good times together. We want to tap into our own potential and also do our best to support the potential of others.
The good news is that PCM helps you recognize what you need to be at ease with yourself and bring out your best. This knowledge also helps you connect with others by recognizing their preferences and speaking their language. With every conversation, you contribute to a world that acknowledges, harnesses, and even celebrates human diversity.
Über PCM
The Process Communication Model® (PCM) is the leading tool for decoding human interactions. Whether as a leader or a colleague, you can learn to speak one another’s language. In doing so, you create a work environment where differences complement each other beautifully.
PCM is used in 54 countries by leading companies such as NASA, L’Oréal, Pixar, and BMW, supported by a network of over 4,000 certified trainers and coaches. Discover what PCM can do for your company:
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Individualized Leadership
When you know what your team members need, you can address and motivate each individual effectively.
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Less Stress, More Energy
Practicing and applying PCM helps your employees avert negative conversations, harmful situations, and counterproductive actions.
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Increased Process Efficiency
Stop talking past each other; get more done.
The path to more efficient teams.
The four practical steps of PCM
1. Be mindful
Becoming aware of one's own personality
Die individuelle Kombination der sechs Persönlichkeitstypen, ihre Vorlieben und Charakteristika zu entdecken, hilft uns in unserer Mitte zu bleiben, Stress zu bewältigen und gut für uns selbst zu sorgen.
2. Recognition
What do other people do, what do they say, and how do they show it in their body language?
By observing the behavior of others, we gain clues about their preferences. This helps us determine the best way to approach them in order to establish contact.
3. Understanding
Adapt the communication
Based on our observations, we can adjust our communication and energy accordingly. We understand what we can do and say—and how we can present ourselves—to establish a genuine connection with the other person that works for both parties.
4. Use
Strengthen relationships
Through positive interactions at work—in meetings, video calls, presentations, and coffee breaks—as well as in our personal lives, we can contribute to lasting, good relationships every day.